Shipping & delivery (draft)
Who delivers
Each order is packed and delivered (or made ready for collection) by the seller you bought from. Orders from several sellers arrive separately, and each seller may charge its own delivery fee.
Where
Queensland only at launch. Each shop shows its delivery area and collection points.
Options
- Click & collect: everything, from the seller's shop, farm gate or market stall in your chosen window.
- Seller local delivery: everything, including chilled and frozen, in a booked window.
- Courier / post: shelf-stable items only at launch.
Fresh, chilled and frozen food
Sellers must keep chilled food at 5°C or colder and frozen food frozen during storage and transport. Chilled and frozen items are not sent by standard post. Fresh produce varies naturally in size, shape and colour. Please check your order on arrival and tell us about any problem as soon as you can, ideally within 48 hours.
Timeframes and fees
Each shop shows its order cut-off, delivery days and delivery fee before you pay. Fees are in AUD and include GST where it applies.
Missed deliveries
Perishable food can't safely wait, so sellers may not be able to re-deliver or hold it for long. If the seller misses the window or your order doesn't arrive, contact us and we'll arrange a redelivery or refund.
Lost or damaged in transit
Contact us with your order number and photos. You don't need to deal with the courier yourself.
Nothing on this page excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law, including the consumer guarantees.
— the Blueberry Bear Team